Refund policy

Return window You can request a return within 7 days of delivery.

Condition The towel must be in the same condition it was delivered in. It should be unused, unwashed, free of odour and stains, and returned with its original packaging and tags.

We cannot accept a return if the product has been used, washed, damaged after delivery, or is missing packaging.

How to start a return Email support@louit.in or message us on WhatsApp at +91 94976 73508 within 7 days of delivery. Include your order number and a photo of the product. We will confirm the return and arrange a pickup where our courier operates. Where pickup is not available, we will share a return address.

Refunds Once we receive the product and check its condition, we approve or decline the refund and inform you by email.

Approved refunds are processed within [X] working days. Prepaid orders are refunded to the original payment method. COD orders are refunded by bank transfer or UPI to details you provide.

The time it takes for the money to appear in your account depends on your bank and payment provider.

Damaged, defective or wrong item If your towel arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photos. We will replace it or refund it in full, including any return shipping cost. This is separate from the 7-day return window.

Exchanges We do not run direct exchanges. Return the item under this policy and place a fresh order.

Cancellations You can cancel an order any time before it is dispatched. Email or WhatsApp us with your order number. Once dispatched, the return policy applies instead.